The time I need to prepare an order for delivery varies. Ready made items will be posted within 1-3 working days. For custom orders I will of course keep you informed of schedules. I use either Royal Mail First Class, or the Signed For service - delivery times according to Royal Mail are 1-3 working days.
I will of course do my best to meet these shipping estimates, but can't guarantee them.
At the moment, shipping is only available within the UK.
If you are an International customer, please contact me for delivery costs.
Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
RETURNS & EXCHANGES
I gladly accept returns and exchanges. Contact me within 14 days of delivery, and ship items back within 30 days of delivery. I don't accept cancellations, but please contact me if you have any problems with your order.
Unfortunately, because of the nature of the following items, unless they arrive damaged or defective, they cannot be returned or exchanged. The following items can't be returned or exchanged
Custom or personalised orders
Perishable products (like food or flowers)
Conditions of return: buyers are responsible for return shipping costs. If the item is not returned in
its original condition, the buyer is responsible for any loss in value.
- Credit / Debit Cards